These Terms and Conditions govern all contracts for carriage, collection, delivery and ancillary logistics services provided by Heliolink Logistics Ltd. By placing an order or instructing Heliolink to carry out any Services, the Customer agrees to be bound by these Conditions in their entirety. These Conditions apply to B2B transactions only.
Heliolink provides pallet-based freight collection and delivery services within the United Kingdom on a business-to-business (B2B) basis. The following service types are offered, subject to individual quotation and availability:
B2B Only. Heliolink does not provide residential or consumer delivery services. The Customer warrants that all delivery addresses are commercial premises.
All quotations are valid for 30 days from the date of issue unless otherwise stated and are subject to these Conditions.
A booking is accepted only when Heliolink issues written confirmation (email suffices). Verbal bookings are not binding on Heliolink.
The Customer is responsible for ensuring that all consignment details (weight, dimensions, nature of goods, delivery address) are accurate at the point of booking. Heliolink reserves the right to apply additional Charges if actual consignment details differ materially from those stated at booking.
All invoices are due and payable within 7 days of the invoice date ("Due Date"), unless a formal credit account has been approved in writing by Heliolink.
Customers wishing to operate on credit terms must complete Heliolink's standard Credit Account Application Form. Heliolink reserves the right to refuse credit, withdraw credit facilities, or reduce credit limits at any time on reasonable written notice. Where no approved credit account exists, payment is due on or before delivery.
Payment shall be made by BACS bank transfer, debit card, or such other method as Heliolink may notify in writing. Heliolink does not accept cash payments above the statutory threshold.
Without prejudice to any other remedy, if any sum is not paid by the Due Date, Heliolink reserves the right to charge statutory interest on the overdue amount at the rate prescribed by the Late Payment of Commercial Debts (Interest) Act 1998, being 8% per annum above the Bank of England base rate, accruing daily from the Due Date until the date of actual payment.
The Customer shall not be entitled to withhold, deduct, or set off any amount against sums owed to Heliolink without prior written consent.
Heliolink may suspend Services without liability if any invoice remains unpaid 7 days after the Due Date, and may require payment of all outstanding sums before resuming Services.
Heliolink's liability for physical loss of or damage to any Consignment (howsoever caused, including by negligence) shall be limited to the lower of:
Customers wishing to declare a higher value should notify Heliolink in writing prior to collection; Heliolink may, at its discretion, agree enhanced liability cover subject to an additional premium.
Heliolink shall have no liability whatsoever for:
In no circumstances shall Heliolink's aggregate liability to the Customer arising out of or in connection with any single Contract or series of related Contracts exceed the total Charges paid by the Customer under that Contract.
The Customer shall indemnify and hold harmless Heliolink against any claim brought by a third party arising from the Customer's breach of these Conditions.
All claims for loss, damage, or short delivery must be notified to Heliolink in writing within 3 Working Days of the date of delivery (or, in the case of non-delivery, within 5 Working Days of the expected delivery date). Failure to notify within these periods shall extinguish any right to claim.
Written notice must be sent by email or letter to Heliolink's registered claims address. A telephone call alone does not constitute valid notification. The notice must include:
Heliolink reserves the right to inspect damaged goods and packaging before any claim is settled. The Customer must retain all original packaging until the claim is concluded.
No legal proceedings in respect of any claim shall be commenced more than 12 months after the date of delivery or (in the case of non-delivery) after the date on which delivery should have occurred.
The Customer warrants and undertakes that:
The following goods are strictly prohibited and will not be accepted under any circumstances:
The following hard limits apply per pallet unless otherwise agreed in writing: maximum gross weight 500 kg per pallet, maximum height 2.2 m (including pallet base), standard pallet footprint 1,200 mm × 1,000 mm (EUR pallet). Oversized pallets must be declared at booking.
Heliolink reserves the right to refuse, return or offload any Consignment found to contain prohibited goods or to exceed stated limits. The Customer shall bear all costs arising from such refusal.
Heliolink expressly reserves the right to subcontract all or any part of the Services to partner carriers and hauliers of its choosing, without the prior consent of the Customer.
Where Services are subcontracted, Heliolink shall remain the Customer's sole point of contract and shall be responsible for ensuring that sub-contractors comply with these Conditions.
Heliolink's liability to the Customer shall not be increased or altered by reason of any subcontracting arrangement.
Where Services are engaged on a spot (one-off) basis, the Contract is formed on acceptance of the booking and terminates on completion of delivery and payment of all Charges.
Where a Customer holds an approved credit account or is party to an ongoing service agreement, either party may terminate the trading relationship by giving 30 days' written notice. There is no minimum contract term unless expressly stated in a separate written service agreement.
Heliolink may terminate the Contract with immediate effect (without notice or liability) if the Customer becomes insolvent, enters administration or liquidation, materially breaches these Conditions and fails to remedy it within 7 days of written notice, or Heliolink reasonably believes the Customer is using the Services in connection with illegal activity.
Termination shall not affect any accrued rights or remedies of either party.
Neither party shall be liable for any failure or delay in performance of its obligations to the extent caused by a Force Majeure Event, provided that the affected party notifies the other in writing as soon as reasonably practicable, uses reasonable endeavours to mitigate the effects, and resumes performance as soon as possible.
If a Force Majeure Event continues for more than 14 consecutive days, either party may terminate the affected Contract on written notice without liability, save that the Customer shall pay for all Services completed prior to termination.
All intellectual property rights in Heliolink's branding, website, documentation, quotation formats, software, and systems are and shall remain the exclusive property of Heliolink Logistics Ltd. The Customer acquires no rights in any Heliolink intellectual property by virtue of these Conditions or any Contract.
Access to and use of the Heliolink website is subject to separate Website Terms of Use published on that website. The Customer shall not use the Heliolink website to transmit any material that is unlawful, harmful, threatening, defamatory, or that infringes any third-party rights.
Heliolink shall not be liable for any loss arising from unavailability of the website due to technical maintenance, updates, or events outside Heliolink's control.
Each party shall comply with all applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.
Heliolink processes personal data in accordance with its Privacy Policy, available on the Heliolink website. The Customer warrants that it has all necessary consents and legal bases to share any personal data of third parties (including consignees) with Heliolink for the purposes of providing the Services.
Each party agrees to keep confidential all proprietary or commercially sensitive information received from the other party and not to disclose it to any third party without prior written consent, save where required by law or regulatory authority. This obligation shall survive termination of the Contract for a period of 3 years.
Heliolink maintains goods-in-transit insurance and public liability insurance appropriate to its business activities. Details of coverage are available on written request.
Customers are advised to maintain their own all-risks insurance for the full replacement value of goods tendered for carriage. Heliolink's liability cap (Clause 5) may not cover the full commercial value of the goods.
Heliolink may amend these Conditions from time to time. The revised Conditions will be published on the Heliolink website and will apply to any Contract formed after the date of publication. For account customers, Heliolink will provide not less than 14 days' prior written notice of material changes.
These Conditions and all Contracts shall be governed by and construed in accordance with the law of England and Wales.
In the event of any dispute, the parties agree to attempt in good faith to resolve the matter by negotiation. Either party may refer the dispute to a senior representative of each party for resolution before commencing formal proceedings.
If the dispute cannot be resolved by negotiation within 21 days of being raised in writing, either party may refer it to mediation under the CEDR Model Mediation Procedure. If mediation is unsuccessful, the parties submit to the exclusive jurisdiction of the courts of England and Wales.
These Conditions, together with any written quotation or service agreement, constitute the entire agreement between the parties with respect to their subject matter and supersede all prior representations, negotiations, or agreements.
If any provision of these Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
A waiver by either party of any breach of these Conditions shall not constitute a waiver of any subsequent breach.
For all notices, claims, and formal correspondence under these Conditions: